Frequently Asked Questions

Table of Contents

What is Gelair™️?

Gelair™ is an innovative and highly effective treatment solution designed to manage and improve the air quality of an entire air conditioning system. It is a versatile product that not only treats the air passing through the system but also effectively treats the Air Handling Units (AHU), ducts, diffusers, and the room itself.

At the core of Gelair™ is the power of 100% natural Australian Tea Tree Oil, which has been proven to have exceptional anti-microbial and anti-fungal properties. This makes Gelair™ highly effective in killing mold and bacteria, including Legionella, and preventing their associated odors. It also helps stop the replication of viruses such as HSV and H1N1.

Simple to install and requiring no additional energy to operate, Gelair™ is a cost-effective solution for maintaining clean and healthy indoor air. Each Gelair™ product lasts up to three months, providing ongoing protection and treatment for your air conditioning and ventilation system.

The benefits of using Gelair™ include:
– Clean and fresh air throughout the serviced areas
– Prevention of mold growth and associated odors
– Elimination of bacteria and their odors without resistance issues
– Inhibition of virus replication
– Improved well-being for occupants

With its broad spectrum of applications, Gelair™ products can be used extensively across multiple industries, including residential, commercial, schools, offices, hotels, and various other facilities.

Choose Gelair™ to ensure a healthier and more comfortable environment for everyone who occupies your space while benefiting from the natural power of Australian Tea Tree Oil.

What kind of tea tree oil is used on Gelair™️ products?

Gelair™️ products use 100% pure and natural Australian Tea Tree Oil, which is known for its exceptional anti-microbial and anti-fungal properties. This high-quality Tea Tree Oil is the key ingredient in Gelair’s ability to effectively kill mold, bacteria, and prevent the replication of viruses, ensuring clean and healthy air quality for your indoor spaces.

Gelair™️ uses only pure Australian Tea Tree (Melaleuca alternifolia) compliant to ISO 4730:2004(E) Oil of Melaleuca, terpinen-4-ol type. In fact, Gelair™️’s bestselling product in Hong Kong, Macau, Taiwan, and China for residential use is Gelair™️ Health-e Split (original) has only 1 ingredient – pure Australian Tea Tree Oil.

Gelair™️ is a proud member of the Australian Tea Tree Industry Association (ATTIA).

How do Gelair™️ products compare to other treatments?

Gelair™ is the best treatment option that manages the entire air conditioning system. Not only does it treat the air passing through the system, it also treats the air handling unit (AHU), the aircon ducts, the aircon diffusers and the room.

Gelair products differ from other treatments in several ways:

1. Natural Ingredients: Gelair uses 100% natural Australian Tea Tree Oil, which is known for its powerful anti-microbial and anti-fungal properties. This makes it a safer and eco-friendly alternative to chemical-based treatments.

2. Effective Solution: Gelair’s unique formulation is specifically designed to kill mold, bacteria, and prevent the replication of viruses in the air and on surfaces. This ensures a clean and healthy environment for your indoor spaces.

3. Easy to Use: Gelair products are designed for easy installation and use, with minimal maintenance required. They can be used in various applications, such as air conditioning systems, small enclosures, and standalone units for targeted treatment.

4. Long-lasting Protection: Gelair’s controlled-release technology ensures a consistent, low-level release of Tea Tree Oil, providing long-lasting protection against mold, bacteria, and viruses.

5. Versatility: Gelair products are suitable for various environments, including residential, commercial, and industrial settings, offering a comprehensive solution for improved indoor air quality.

6. Proven Results: Gelair products have been rigorously tested and proven to be effective in reducing harmful contaminants, ensuring clean and healthy air for users.

Gelair compared with other treatment options
Gelair compared with other treatment options

Which Gelair™️ product to use and how often?

The appropriate Gelair™️ product and frequency of use depend on your specific needs and the environment in which it will be used. Here are some recommendations:

Residential

Hong Kong, Macau, Taiwan, and South China, especially the coastal areas are very humid! Humidity during summers goes up to over 90%! And wetness and humidity are the #1 reason for mould proliferation. You may or may not see it, but they’re around, even during wintertime. Ever left food in your fridge for some time and found out it’s mouldy? You bet! It’s because the water / humidity is the #1 cause of mould proliferation. Temperature makes it faster to grow during the hot months and slower during the colder months, but it’s there.

How about airborne bacteria & viruses? The tea tree oil used in Gelair™️ prevents airborne bacteria and viruses from recirculating in your home. 

For home use, Gelair™️ recommends the following:

 

Commercial / Buildings / Industrial / Yachts / Oil & Gas Platforms / Gyms

Discover the perfect Gelair™ solution to tackle any mold, bacteria, or virus concern, tailored to suit your unique situation and requirements.

 
If you need more information, contact us and we’ll be very happy to assist you.
 

Is Gelair™️ effective against bacteria?

Yes! It is effective against bacteria even those strains that resistant to certain antibiotics like MRSA. Gelair™️ uses pure Australian Tea Tree Oil and it’s manufactured via steam distillation. We do not use any synthetic components identical to tea tree oil. The pure Australian Tea Tree Oil used in Gelair™️ is just what nature has intended – a powerful synergy of active molecules in its natural composition.

As usual, here are some studies on how pure Australian Tea Tree Oil work against bacteria.

  1. Antifungal and Antibacterial Activity of Terpenes for Improvement of indoor Air Quality (2020)
  2. Determination of legionella pneumophila susceptibility to Melaleuca alternifolia Cheel (tea tree) oil by an improved broth micro-dilution method under vapour controlled conditions. (2009)
  3. Essential oils against multidrug resistant gram-negative bacteria (2018)
  4. Vapour-phase activities of essential oils against antibiotic sensitive and resistant bacteria including MRSA. (2009)
  5. Odoriferous Therapy: A Review Identifying Essential Oils against Pathogens of the Respiratory Tract (2020)

Isn’t Australian Tea Tree Oil nature’s best?

I have window aircon at home, can I use Gelair™️ Health-e Split? 

Yes. Gelair™️ Health-e Split is for split and window aircon. To install Gelair Health-e Split in Window-type aircon you can watch this tutorial https://youtu.be/drAVObMhDT4

Gelair™️ Health-e Split can be installed un under 2 minutes! Isn’t that amazing?

I already use Gelair™️ Health-e Split – do I still have to clean my aircon? 

  • Yes. Your airconditioner system still has to be cleaned every 6 months as dust and other particles still go through your aircon.
  • For consumer aircon cleaning, Gelair™️ aircon cleaner is recommended.
  • The special formulation sticks to vertical surfaces for longer to enable penetration into dirt and mould on coils and ducts to allow cleaning and sterilising. 
  • Gelair aircon cleaner cleans and sterilises your aircon, and removes dust and dirt. While Gelair Health-e split ensure constant release of Australian Tea Tree oil everytime you use your aircon.
  • For commercial use, use Gelair™️ Coil & Duct Cleaner or Gelair™️ Coil & Duct Cleaner Industrial.

I already clean my aircon with Gelair™️ Aircon Cleaner – do I still have to use Gelair™️ Health-E Split?

  1. Yes, for consumer aircon maintenance, Gelair™️ Health-E Split is recommended, even if you clean your aircon regularly.
  2. Gelair™️ Health-E Split ensure constant release of Australian Tea Tree oil every time you use your aircon.
  3. Gelair™️ Health-E Split helps prevent recirculating moulds, bacteria, and viruses in your room.

How to prevent mould growth on tile grouts and silicone in the bathrooms? 

Apply  Gelair™️ All-purpose Tea Tree Oil spray on dry tile grouts and silicone. Leave overnight. That’s it! It’s effective for up to 12 weeks! Prevention is better than cure! 

I have lots of mould growth on the tile grouts and silicone. What to do? Can Gelair™️ All-purpose remove the stains? 

      a. Apply  Gelair All-purpose Tea Tree Oil spray on dry tile grouts and silicone. Leave overnight. This will prevent growth of moulds for up to 12 weeks

      b. Unfortunately, mould stains are tough to remove. Bleach only removes the color and kill surface moulds, but do not kill the moulds at its roots.

The cabinets where I store my shoes and bags – they become mouldy over time. Is there a Gelair™️ product that can help? 

  1. Definitely! Apply  Gelair™️ All-purpose Tea Tree Oil Spray on a damp cloth and wipe on a small, inconspicuous area. Test for fading, etc. If eveything’s alright, apply to larger areas. You can use the same method for treating furniture and other items.
  2. Use Gelair™️ Tub to prevent mould growth inside cabinets. Replace as necessary.

Help, my leather couch became mouldy! What to do?

  1. Apply  Gelair ™️ All-purpose Tea Tree Oil Spray on a damp cloth and wipe on a small, inconspicuous area. Test for fading, etc. If eveything’s alright, apply to larger areas. You can use the same method for treating leather shoes and bags, and other surfaces.
  2. Clean your aircon every 6 months with Gelair™️ Aircon Cleaner. It might sound weird, but the airborne mould is causing the unsightly moulds on your couch too.
  3. Prevent recirculation of moulds, bacteria, and viruses in the room with the use of Gelair™️ Health-e Split or Gelair™️ Tub

Help, the space behind my furniture is full of moulds! What to do? 

  1. Apply  Gelair ™️ All-purpose Tea Tree Oil Spray on a damp cloth and wipe on a small, inconspicuous area. Test for fading, etc. If eveything’s alright, apply to larger areas. You can use the same method for treating leather shoes and bags, and other surfaces.
  2. Clean your aircon every 6 months with Gelair™️ Aircon Cleaner. It might sound weird, but the airborne mould is causing the unsightly moulds on your couch too.
  3. Prevent recirculation of moulds, bacteria, and viruses in the room with the use of Gelair™️ Health-e Split or Gelair™️ Tub

Are pure tea tree oil products safe to use? 

Tea Tree Oil is a well-established natural compound, derived from the steam distillation of the oil from the native Australian species, Melaleuca alternifolia. It is approved by the European Medicines Agency as a natural herbal medicine for specific medical applications and has undergone extensive recent safety testing – including toxicity and dermal penetration studies – to understand the risks to humans.

Tea Tree Oil is deemed to be a safe and well-tolerated natural ingredient which has excellent potential benefits for consumers and consumer products like Gelair™.

More information on the research available can be found in the Australian Government report, The Effectiveness and Safety of Tea Tree Oil.

Is Gelair™️ safe to use when I have children at home? 

Yes, Gelair™️ Health-e Split and Tub release just the right amount of tea tree oil in the space, potent enough to kill moulds, bacteria, and viruses while safe to use when pets and children are around. However, we highly recommend to keep  Gelair™️ products out of reach of pets children.  

Why use Gelair™️ All-Purpose Tea Tree Oil Spray instead of chlorine bleach?

  • Gelair will not produce white-bleached spots where there is over spray. It can be used on any surface, except on some plastics.
  • Tea tree oil has a very high boiling point and will stay in‐situ for a long time (days). Chlorine vaporizes quickly.
  • Chlorine will cause corrosion to metals. The chloride will cause corrosion of metals and even stainless steel.
  • Chlorine has an odor that people do not like, whereas tea tree oil has a pleasant scent.
  • Many people are allergic to chlorine.
  • Chlorine often causes people to have an asthmatic attack.
  • Chlorine is highly alkaline and is a serious safety hazard – if you accidentally
    spray it into the eyes, it can cause severe/permanent eye damage.
  • Chlorine will attack many materials.
  • Ever wonder why you bleached the moulds out and it’s back again after a few days? Chlorine bleach decolourizes (removes the colour) and kills mould on the surface but does not penetrate porous surfaces to kill the roots of the mould.
  • Gelair™️ Tea Tree Oil Spray is specially formulated to penetrate porous surfaces and kills the mould at its roots. Spraying Gelair™️ Tea Tree Oil Spray on tile grouts prevent mould from growing back for up to 12 weeks.

Why use Gelair™️ All-Purpose Tea Tree Oil Spray instead of vinegar?

  • Vinegar only works because of its acidity. 
  • It would help if you got liquid vinegar directly onto the mould. It will not treat mould, which is hidden. 
  • Vinegar does not kill all types of moulds, bacteria, and viruses.
  • Vinegar is the cheapest safe acid to use. 
  • Vinegar has a strong unpleasant smell, and some people hate the smell of vinegar. 
  • Vinegar is much more volatile than Tea Tree Oil (TTO), so it will disappear nearly at the same rate as water, whereas Tea Tree Oil (TTO) will exist on a surface for a long time. 
  • Vinegar does not penetrate materials as well as tea tree oil.
 
Do check out this study and you’ll find out that Australian Tea Tree Oil is more way more effective against Aspergillus sp. and Penicillium sp. than vinegar An Evaluation of Antifungal Agents for the Treatment of Fungal Contamination in Indoor Air Environments (2015)

Why use Gelair™️ products instead of pure tea tree oil?

  • Pure tea tree oil is very potent and can damage materials (like plastic) and irritate the skin.
  • Gelair™️ products are expertly formulated by our in-house R&D to ensure safety in-use, if used as directed.
  • Gelair™️ delivers the power of pure Australian Tea Tree Oil in a more effective manner. For example:
    • Gelair™️ All-Purpose is formulated to ensure deep penetration of Australian Tea Tree Oil on porous surface that using pure tea tree oil can’t achieve.
    • Gelair™️ Health-e Split, Airconditioning Blocks, and Tubs ensure the right amount to tea tree oil vapour is released.
    • Gelair™️ product formulations are patented.

Aside from your online shop,  where else can I find  Gelair™️ products?

  • Please check list of  stockists  here: 
  • However, subscription is not available from our stockists.  

When I buy from your online shop, when will I receive my order?

  • For orders within Hong Kong we ship within 1 working day via SF express. Please expect to receive your order within 2-3 working days. Tracking number is provided, please note that there are no remote nor residential surcharges. 
  • For international orders we ship within 3 working days, please check the transit time on checkout. Duties and taxes may apply on destination.